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We will treat any personal information that you provide to us via this website or
in connection with an order in accordance with the Act on the Protection of Personal Information of Japan
and other applicable Japanese privacy legislation.
Our Privacy Policy explains the following:
How R-MHOOT may collect your personal information
What information R-MHOOT may collect about you
How R-MHOOT will use the information collected
Cookies
Third party websites
Changes to the R-MHOOT online shop website Privacy Policy
How R-MHOOT may collect your personal information
By submitting your details when making an order you allow us to use the personal information you provide
for the purposes set out in our Privacy Policy. In addition, in order to provide you with the full range of
R-MHOOT online shop services, we are sometimes required to collect information about you.
What information R-MHOOT may collect about you
The type of personal information we collect from you is contact information for order processing and
customer services purposes (e.g. name, email address, delivery address and telephone number).
We do not obtain any payment information from you, which is collected and held securely by
our provider of online payment facilities, i.e. PayPal on our behalf.
Please ensure you read the privacy policy on their website in relation to the information
you submit in relation to payments.
This information is used for billing purposes and to fulfill your orders.
No financial information is stored on our servers or those of our partner Softrobo.
How R-MHOOT will use the information collected
Your personal information may be used to fulfill your order,
to contact you in case of issues with your order or to deal with customer services issues.
We also use your personal details and contact information for internal record keeping for the following reasons:
- to improve our website and services;
- to respond to enquiries submitted by you;
- to follow up as part of our customer care procedures; and
- to contact you by email with promotional and marketing information.
We will not use your personal information in any other ways without your consent.
However, if you post or send offensive, inappropriate or objectionable content anywhere on or to
r-mhoot.com or the_rmhoot_shop.com, we may use your personal information to stop such behaviour.
In addition, where we reasonably believe that you are or may be in breach of any of the laws of Japan,
we may use your personal information to inform relevant third parties about the content and your behaviour.
Other than in exceptional cases set out below, we will never disclose your personal information to
any other party without your express permission, except to:
(1) our partner, Softrobo, for the purposes of carrying out maintenance of this website, and
(2) couriers and other subcontractors for the purpose of supplying products.
Exceptional cases where we may disclose your personal information to third parties without your consent include:
- Where required by law or by a governmental agency in cooperating their lawful duties;
- Where disclosure is necessary for the purpose of protecting the right and/or property of the customer,
R-MHOOT and/or a third party and it is difficult to obtain the consent of the customer;
- Where the information is transformed into statistical data that do not allow identification of individuals.
Cookies
We use cookies and collects IP addresses.
Many sites do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences and allow us to tailor the websites to your interests.
We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience.
This information is not used to develop a personal profile of you and the log files are regularly purged.
We also use your IP address to determine whether you are accessing the services from Japan or not.
Third party websites
The R-MHOOT online shop website may contain links owned and operated by third parties.
These third party websites have their own privacy policies.
We do not accept any responsibility or liability for the privacy practices of such third party websites and
your use of such websites is at your own risk.
Changes to the R-MHOOT online shop website Privacy Policy
We will notify you of any changes to the ways we will treat your personal information by
placing a notice on this website.
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